CANCELLATION AND RESERVATION POLICIES

 

Caribbean Dream Living has the most popular tours in Cancun and Riviera Maya. Our excursions are all exclusive, reservations-only adventures. To ensure that each of our guests has the chance to experience the natural beauty, cultural encounters, and the excitement of personal discovery, our tours are organized in a small-group format. Book your reservations today to ensure your adventure!

Cancellations and Changes

Once you receive a confirmation your reservation is guaranteed. In order to maintain our commitment to all of our guests, Caribbean Dream Living operates a strict cancellation policy:

Individual Reservations

  • 48 hours or more in advance of the excursion date – 100% refund
  • 24-48 hours in advance – date changes will be accepted without refunds
  • No shows or late arrivals – no refund

Group Reservations

  • 15 days or more in advance of the excursion date – 100% refund
  • Less than 15 days prior to excursion date – date changes will be accepted without refunds
  • No shows or late arrivals – no refund

Changes to your reservation or cancellations can be requested via email or by calling us toll free from the US and Canada at +1 647-933-1245 or from Cancun at +521 984-168-1305. All changes are subject to availability.

 

3X2 PROMOTION

  • Changes or cancellations do not apply
  • No shows and late arrivals – no refunds

 

Important Notice for Cruise Ship Guests

Due to the restrictive and changing schedules of each cruise lines, make sure to book your shore excursions through your cruise line agent – please do not book online. By booking through your cruise line directly, you will be guaranteed the best schedule as well as smooth transfers to and from your tours.

 

Charges to your Card

Your credit card will be charged as soon as your Caribbean Dream Living excursion is confirmed — typically within 24 hours of your reservation. If the date you choose is unavailable, Caribbean Dream Living will contact you to offer an alternative date and confirm this with you prior to charging your credit card.

 

Prices and Exchange Rates

All prices are quoted in US dollars but charges will be made to your credit card in Mexican Pesos. We use the bank exchange rate of the day so that your bank statement reflects the published dollar price.

 

Credit Card Safety

CaribbeanDreamLiving.com wants you to feel safe when making a secure reservation online. For this reason we use Secure Socket Layer (SSL) technology to encrypt your credit card number and other sensitive information when you book online. This process of encryption prevents unauthorized individuals from viewing your information and it is securely transmitted over the internet. Once received, your credit card information is not transmitted over the internet again.

On the day of your tour, you MUST bring your credit card and another form of your personal ID when you check in. If the cardholder is not able to be present at check-in, CALL an Adventure Advisor immediately to receive important special instructions concerning your check-in process.  A copy of your card (both sides) and ID can be faxed to us at +521 984-168-1305 prior to your arrival. If you prefer to speak with an Adventure Advisor, please call +521 984-168-1305, or toll free from the USA at +1 647-933-1245. An Adventure Specialist will respond in 48 hours.

Thank you for choosing Caribbean Dream Living!

If you have any questions regarding these policies, contact: vacations@caribbeandreamliving.com